New Shipping Fee Policy

• Shipping Costs

Free Shipping on Orders Over a Certain Amount: As a valued member, you are eligible for free shipping on orders that meet a specified threshold.

a. Shipping to the U.S.: Check the shipping rate table below for details.

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b. Shipping to Canada: Check the shipping rate table below for details.

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• Tax Fees

Sales Tax: In the United States, sales tax is the responsibility of the customer. The applicable tax amount will be displayed on the checkout page, and the customer will be required to confirm the tax amount before proceeding with the payment. For customers in Canada, no sales tax will be applied.

Tariff: POP MART will cover tariffs, and customers will not be required to pay any additional customs fees.

Standard Delivery

• Shipping Timeframe

Confirmed orders are typically processed for shipping within 2-3 business days. If your order includes a pre-ordered product, it will ship once all products are in stock. You will receive a shipping notification via email once your order is ready to be dispatched.

• Shipping Carriers

Your order may be delivered via UPS, USPS, 4PX or DHL, depending on the best option available at the time the order is fulfilled.

• Delivery Duration

Products may be dispatched from either the United States or China, with the delivery warehouse automatically assigned based on product availability.

Shipping from the United States: Estimated to take 3-7 business days.

Shipping from China: Estimated to take 7-15 business days.

If your location is a non-continental U.S. island or a rural area, your delivery is expected delivery to take several additional days.

If there are flight delays, customs inspections, or other force majeure factors, delivery times may be extended accordingly.

• Shipping Coverage

United States; Canada. However, there are exceptions, such as delivery being unavailable to US military zones APO, AP, FPO, AA.

• Split Shipments

We may split your order into multiple shipments due to size or quantity. If this happens, you will see multiple tracking numbers on your [my orders] page.

• Policy for Purchasing Multiple Single Boxes

If a customer purchases multiple single boxes (i.e., the quantity is greater than or equal to the specified limit for whole set purchases in the series), the warehouse will determine whether to ship single boxes or a whole set based on the stock available at the time of shipment. Customers cannot specify the shipping method.

Duplicate Item Issue: If duplicate items are received from the single box purchase link, this falls within the scope of normal random shipping and cannot be addressed through after-sales support for exchanges or refunds.

Change or cancel order

• Order Cancellation

When you place an order on POP MART, we aim to send your package as soon as we can to make sure it reaches you on time. This means there’s a very small window when you’re able to cancel. Orders can only be canceled before shipping. Once a package has been dispatched, orders cannot be changed or canceled. (Exception: Items purchased via online unboxing through POP NOW do not eligible for cancellation)